STEP is committed to delivering products and providing service that follow the higher standards of quality and that completely fulfil all of the customer’s requisites, our Quality Policy, and that conforms to each project’s specific code or standard requirements.
To achieve this, a Quality Management System compliant with ISO 9001 has been implemented. Our QA/QC Department has outlined Quality Plans with guidelines, which are followed throughout every project in which STEP is involved. To ensure that these are carried out, inspections for Quality Control are performed to assess and evaluate that the product or service provided is in accordance with and conforms to what has been contracted.
Prevention and communication are keywords for achieving an end product of the highest quality. By working as a team, there is a continuous involvement between Project Managers, Foremen, and Inspectors during all the phases of a project, which leads to foreseeing or swiftly mitigating any possible undesirable situation that may occur.
To enable continuous improvement, STEP is always mindful of the feedback from our customers and technicians, and based on this implements measures to enhance where required, the Quality of all the services provided.